Refund, Return & Cancellation Policy
1. Refund Policy
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a refund under the following conditions:
- Refund requests must be made within 7 days of receiving your product.
- The item must be unused, in its original packaging, and in the same condition that you received it.
Refunds will be issued to the original payment method within 5-10 business days after we receive and inspect the returned item.
Please note:
- Shipping charges are non-refundable.
We reserve the right to reject refund requests that do not meet the above criteria.
2. Return Policy
To return a product, please contact our support team at support@eshopvibe.com with your order number and reason for return.
We will provide you with a return shipping address and instructions.
The customer is responsible for return shipping costs unless the item is damaged or incorrect.
3. Cancellation Policy
Orders can be cancelled within 12 hours of placement, provided the item has not yet been shipped.
To cancel an order, email us at support@eshopvibe.com as soon as possible.
If the order has already been processed or shipped, cancellation is not guaranteed, and a return process must be followed.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will resolve the issue promptly by sending a replacement or issuing a full refund.
If you have any questions or concerns, please don’t hesitate to contact us at:📧 support@eshopvibe.com
We appreciate your trust in Online shopping!